{"id":974,"date":"2026-06-07T14:23:12","date_gmt":"2026-06-07T14:23:12","guid":{"rendered":"https:\/\/www.stagereturn.com\/?page_id=974"},"modified":"2026-06-29T21:27:34","modified_gmt":"2026-06-29T21:27:34","slug":"defauts-et-preuves","status":"publish","type":"page","link":"https:\/\/www.stagereturn.com\/en\/centre-aide\/defauts-et-preuves\/","title":{"rendered":"D\u00e9fauts et preuves"},"content":{"rendered":"<section class=\"sr-guide-page\">\n  <div class=\"sr-guide-hero\">\n    <a class=\"sr-back-link\" href=\"\/en\/centre-aide\/\">\u2190 Back to Help Center<\/a>\n    <span class=\"sr-guide-badge\">Defects &amp; Evidence<\/span>\n    <h1>Track Defects, Evidence, and Missing Equipment<\/h1>\n    <p>\n      StageReturn allows you to document the condition of your equipment before departure, upon return, during a sub-rental, or when equipment is missing from inventory.\n    <\/p>\n  <\/div>\n\n  <div class=\"sr-guide-summary\">\n    <h2>In This Guide<\/h2>\n    <ul>\n      <li>Report a Defect Upon Return<\/li>\n      <li>Manage Missing Equipment and Quantities<\/li>\n      <li>Create Pre-Departure Evidence<\/li>\n      <li>Track a Sub-Rental or Field Transfer<\/li>\n      <li>Compare Before\/After Evidence in PDF Reports<\/li>\n    <\/ul>\n  <\/div>\n\n  <div class=\"sr-guide-section\">\n    <h2>1. Report a Defect Upon Return<\/h2>\n    <p>\n      When equipment is returned damaged, StageReturn allows you to create a defect record including a name, serial number, category, description, and photos.\n    <\/p>\n\n    <div class=\"sr-example-box\">\n      <strong>Field Example :<\/strong>\n      A projector is returned with a broken handle. The technician takes several photos, describes the issue, and immediately records the defect in the relevant project.\n    <\/div>\n  <\/div>\n\n  <div class=\"sr-guide-section\">\n    <h2>2. Manage Missing Equipment<\/h2>\n    <p>\n      If equipment is not returned, you can mark it as missing. StageReturn allows you to specify a quantity, track partial returns, and maintain a clear record of equipment that is still missing.\n    <\/p>\n\n    <div class=\"sr-example-box\">\n      <strong>Field Example :<\/strong>\n      After an event, 3 PowerCON cables are missing. You add them as missing equipment with a quantity of 3. If 1 cable is returned later, the tracking can be updated without losing the history.\n    <\/div>\n  <\/div>\n\n  <div class=\"sr-guide-section\">\n    <h2>3. Create Pre-Departure Evidence<\/h2>\n    <p>\n      Before equipment leaves for an event or rental, you can record its condition with photos. This pre-departure evidence helps prevent disputes when the equipment is returned.\n    <\/p>\n\n    <div class=\"sr-example-box\">\n      <strong>Field Example :<\/strong>\n      Before a lighting console leaves the warehouse, you take photos of the screen, corners, connectors, and flight case. If damage is reported upon return, you can compare it with the original condition.\n    <\/div>\n  <\/div>\n\n  <div class=\"sr-guide-section\">\n    <h2>4. Track a Sub-Rental or Field Transfer<\/h2>\n    <p>\n      Evidence records can also be used for sub-rentals, temporary loans, or transfers between teams. The goal is to maintain a record of the equipment's condition when responsibility changes hands.\n    <\/p>\n\n    <div class=\"sr-example-box\">\n      <strong>Field Example :<\/strong>\n      A technician urgently collects equipment from a colleague between two trucks. They take a photo of its condition, record the necessary information, and keep a timestamped record of the transfer.\n    <\/div>\n  <\/div>\n\n  <div class=\"sr-guide-section\">\n    <h2>5. Compare Before and After<\/h2>\n    <p>\n      Pre-departure evidence can be compared with defects identified upon return. This comparison can then appear in PDF reports to support evidence, billing, or dispute resolution.\n    <\/p>\n\n    <div class=\"sr-example-box\">\n      <strong>Field Example :<\/strong>\n      A speaker is returned scratched. By comparing the pre-departure photos with the return photos, you can determine whether the damage already existed or occurred during the rental period.\n    <\/div>\n  <\/div>\n\n  <div class=\"sr-guide-cta\">\n    <h2>Key Takeaways<\/h2>\n    <p>\n      The Defects &amp; Evidence module centralizes incidents, photos, missing equipment, quantities, and field evidence. It helps secure equipment returns while reducing oversights, disputes, and billing errors.\n    <\/p>\n    <a href=\"\/en\/centre-aide\/\" class=\"sr-guide-button\">Back to Help Center<\/a>\n  <\/div>\n<\/section>\n\n<style>\n  .sr-guide-page {\n    max-width: 980px;\n    margin: 0 auto;\n    padding: 90px 20px 70px;\n    font-family: inherit;\n    color: #252b3a;\n  }\n\n  .sr-back-link {\n    display: inline-block;\n    margin-bottom: 18px;\n    color: #ff6a00;\n    font-weight: 700;\n    text-decoration: none;\n  }\n\n  .sr-guide-badge {\n    display: inline-block;\n    background: #fff3e8;\n    color: #ff6a00;\n    font-weight: 700;\n    padding: 8px 16px;\n    border-radius: 999px;\n    margin-bottom: 18px;\n  }\n\n  .sr-guide-hero {\n    text-align: center;\n    margin-bottom: 42px;\n  }\n\n  .sr-guide-hero h1 {\n    font-size: clamp(34px, 5vw, 56px);\n    line-height: 1.1;\n    margin: 0 0 18px;\n    color: #252b3a;\n  }\n\n  .sr-guide-hero p {\n    max-width: 780px;\n    margin: 0 auto;\n    font-size: 18px;\n    line-height: 1.7;\n    color: #4b5565;\n  }\n\n  .sr-guide-summary,\n  .sr-guide-section,\n  .sr-guide-cta {\n    background: #ffffff;\n    border-radius: 24px;\n    padding: 30px;\n    margin-bottom: 24px;\n    box-shadow: 0 14px 40px rgba(20, 30, 60, 0.10);\n    border: 1px solid rgba(255, 106, 0, 0.12);\n  }\n\n  .sr-guide-summary h2,\n  .sr-guide-section h2,\n  .sr-guide-cta h2 {\n    margin-top: 0;\n    color: #252b3a;\n    font-size: 28px;\n  }\n\n  .sr-guide-summary ul {\n    margin: 0;\n    padding-left: 20px;\n    line-height: 1.9;\n    color: #4b5565;\n  }\n\n  .sr-guide-section p,\n  .sr-guide-cta p {\n    color: #4b5565;\n    line-height: 1.75;\n    font-size: 16.5px;\n  }\n\n  .sr-example-box {\n    background: #fff3e8;\n    border-left: 5px solid #ff6a00;\n    border-radius: 16px;\n    padding: 18px 20px;\n    margin-top: 20px;\n    color: #3b4252;\n    line-height: 1.7;\n  }\n\n  .sr-guide-cta {\n    background: linear-gradient(135deg, #ff6a00, #ff8a1c);\n    color: white;\n  }\n\n  .sr-guide-cta h2,\n  .sr-guide-cta p {\n    color: white;\n  }\n\n  .sr-guide-button {\n    display: inline-block;\n    margin-top: 12px;\n    background: white;\n    color: #ff6a00;\n    font-weight: 800;\n    padding: 13px 20px;\n    border-radius: 999px;\n    text-decoration: none;\n  }\n\n  @media (max-width: 640px) {\n    .sr-guide-page {\n      padding: 70px 14px 50px;\n    }\n\n    .sr-guide-summary,\n    .sr-guide-section,\n    .sr-guide-cta {\n      padding: 24px;\n    }\n  }\n<\/style>","protected":false},"excerpt":{"rendered":"<p>\u2190 Retour au centre d\u2019aide D\u00e9fauts &#038; preuves Tracer les d\u00e9fauts, les preuves et les \u00e9quipements manquants StageReturn permet de documenter l\u2019\u00e9tat de vos \u00e9quipements avant d\u00e9part, au retour, pendant une sous-location ou lorsqu\u2019un mat\u00e9riel manque \u00e0 l\u2019inventaire. Dans ce guide D\u00e9clarer un d\u00e9faut au retour G\u00e9rer les \u00e9quipements manquants et les quantit\u00e9s Cr\u00e9er une [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":949,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-974","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.stagereturn.com\/en\/wp-json\/wp\/v2\/pages\/974","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.stagereturn.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.stagereturn.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.stagereturn.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.stagereturn.com\/en\/wp-json\/wp\/v2\/comments?post=974"}],"version-history":[{"count":2,"href":"https:\/\/www.stagereturn.com\/en\/wp-json\/wp\/v2\/pages\/974\/revisions"}],"predecessor-version":[{"id":985,"href":"https:\/\/www.stagereturn.com\/en\/wp-json\/wp\/v2\/pages\/974\/revisions\/985"}],"up":[{"embeddable":true,"href":"https:\/\/www.stagereturn.com\/en\/wp-json\/wp\/v2\/pages\/949"}],"wp:attachment":[{"href":"https:\/\/www.stagereturn.com\/en\/wp-json\/wp\/v2\/media?parent=974"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}