Incident reporting
Identify the equipment concerned and quickly describe the issue: damage, failure, anomaly or missing equipment.
EQUIPMENT INCIDENT MANAGEMENT
Manage incidents involving your equipment from initial reporting through to repair
StageReturn is an equipment incident management software designed to quickly report damaged, faulty or missing equipment, centralize photo evidence, and track each incident through to resolution.
Each incident remains linked to the relevant equipment and project, providing a clear history that can be used by your technical teams, after-sales service and equipment managers.
CENTRALIZE YOUR INCIDENTS
An equipment incident shouldn’t get lost in a message, an email or an Excel spreadsheet
When equipment comes back damaged, breaks down or is not returned, information is often scattered across several people and tools: photos on a phone, messages, emails, PDF files or internal notes.
StageReturn brings all this information together in a single incident report linked directly to the equipment concerned.
A COMPLETE RECORD
Document every incident with the information that really matters
Photos and evidence
Add photos directly to the incident to keep clear visual evidence of the equipment’s condition when the issue was identified.
Serial numbers
Link incidents to equipment and its serial number to avoid any ambiguity about the equipment concerned.
Missing equipment
Report equipment that has not been returned and track it directly within the relevant project.
Complete history
Access an equipment item’s previous incidents to identify recurring failures and better track its lifecycle.
PDF Reports
Generate PDF documents containing incidents, descriptions, photos and all relevant information for sharing or archiving.
A MODERN AFTER-SALES SERVICE SOLUTION
More intuitive after-sales service management designed for the way teams work today
StageReturn was designed as a modern after-sales service solution that is easy to deploy and use every day on smartphones, tablets and computers. The goal is to enable teams to report, document and track incidents directly where the equipment is inspected or used.
Each company can adapt how StageReturn is used to suit its teams, warehouses and field workflows: a dedicated tablet in a warehouse, a shared workstation for a department, or individual access allowing each team member to use StageReturn from their own smartphone.
Individual user access
Each technician or team member can have their own access and report an incident directly from their phone, tablet or computer.
Ideal for clearly identifying users and the actions they perform.One device for a warehouse or department
A tablet, smartphone or computer can be dedicated to a workshop, returns desk, warehouse or team, providing access to StageReturn directly where equipment is inspected.
Practical for creating a shared reporting point for multiple operators.Mobile, tablet and Web
Field teams can take photos and report incidents from a mobile device, while managers can track activity, repairs and history from a computer.
The same organization can combine multiple devices and workflows.
SMARTPHONE
Field
→
Photos, incidents and quick inspections.
TABLET
Warehouse
→
Equipment returns and shared workstation.
WEB
Managers
After-sales service tracking, history and analysis.
AFTER-SALES SERVICE MANAGEMENT
Turn an incident into an after-sales service repair
When an incident requires intervention, StageReturn allows you to continue tracking it within your after-sales service workflow.
View repairs that need to be carried out, those in progress and those completed, while maintaining the link with the original incident and equipment.
PRE-DEPARTURE EVIDENCE
Compare the condition of your equipment before departure and upon return
StageReturn does more than record incidents after they occur. You can also document the condition of your equipment before departure using photo evidence.
If damage is identified upon return, your teams have visual evidence to better understand when the incident occurred and help reduce disputes.
1
Pre-departure tab
Photos and equipment condition
2
Return
Incident reporting
3
After-sales service
Repair tracking
FOR COMPANIES THAT MANAGE EQUIPMENT
Incident management designed for physical equipment and vehicles
StageReturn can be used in a variety of environments where equipment or vehicles are entrusted, transported, used and then returned. The goal remains the same: document their condition, preserve evidence and track incidents.
Equipment rental
Document equipment before handover and quickly identify damage, anomalies or missing items when it is returned.
Audiovisual & events
Track incidents involving technical equipment, its history and any required interventions between projects, events or rentals.
Vehicle rental and lending
Document a vehicle’s condition before handover and upon return using photos and information tailored to your activity, while keeping a record of any damage or incidents identified.
Technical equipment fleets
Centralize anomalies and repairs involving equipment used daily by your teams and track its history over time.
EQUIPMENT & VEHICLES WITHIN THE SAME PROJECT
Particularly well suited to audiovisual and event professionals
In audiovisual, events or technical rental, a project does not always involve equipment alone. Vehicles used to transport equipment or provided as part of a rental can also be documented in StageReturn.
This allows you to keep evidence relating to technical equipment and vehicles within the same organization, making it easier to retrieve their pre-departure condition, incidents identified upon return and associated history.
01
Equipment
Technical equipment
+
02
Vehicle
Transport or rental
=
03
Project
Centralized traceability
ANALYTICS & HISTORY
Identify the equipment that generates the most incidents
The history recorded in StageReturn gives you a clearer overview of your equipment fleet activity.
Analyze incidents and repairs by period, warehouse, category or equipment to identify the assets requiring the most intervention and make better maintenance and replacement decisions.
DESIGNED FOR EQUIPMENT
More than just ticketing software
Traditional incident management software is often designed for IT support and ticket management.
StageReturn was designed around physical equipment: projects, serial numbers, photos, missing equipment, pre-departure condition, incident history and after-sales service repairs.
The goal is not simply to close a ticket, but to maintain a complete record of what happened to each piece of equipment.
StageReturn offers a more modern approach to after-sales service management: information is entered directly in the field, linked to the relevant equipment and immediately accessible to the teams responsible for follow-up.
STAGERETURN
Incident
↓
Equipment
↓
After-sales service
↓
History
STAGERETURN
Centralize your equipment incidents without making your teams’ work more complicated
Report incidents from a smartphone, tablet or computer, keep photo evidence, track repairs and access your equipment history from a single solution.
Discover StageReturn