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Defects & Evidence
Track Defects, Evidence, and Missing Equipment
StageReturn allows you to document the condition of your equipment before departure, upon return, during a sub-rental, or when equipment is missing from inventory.
In This Guide
- Report a Defect Upon Return
- Manage Missing Equipment and Quantities
- Create Pre-Departure Evidence
- Track a Sub-Rental or Field Transfer
- Compare Before/After Evidence in PDF Reports
1. Report a Defect Upon Return
When equipment is returned damaged, StageReturn allows you to create a defect record including a name, serial number, category, description, and photos.
Field Example :
A projector is returned with a broken handle. The technician takes several photos, describes the issue, and immediately records the defect in the relevant project.
2. Manage Missing Equipment
If equipment is not returned, you can mark it as missing. StageReturn allows you to specify a quantity, track partial returns, and maintain a clear record of equipment that is still missing.
Field Example :
After an event, 3 PowerCON cables are missing. You add them as missing equipment with a quantity of 3. If 1 cable is returned later, the tracking can be updated without losing the history.
3. Create Pre-Departure Evidence
Before equipment leaves for an event or rental, you can record its condition with photos. This pre-departure evidence helps prevent disputes when the equipment is returned.
Field Example :
Before a lighting console leaves the warehouse, you take photos of the screen, corners, connectors, and flight case. If damage is reported upon return, you can compare it with the original condition.
4. Track a Sub-Rental or Field Transfer
Evidence records can also be used for sub-rentals, temporary loans, or transfers between teams. The goal is to maintain a record of the equipment's condition when responsibility changes hands.
Field Example :
A technician urgently collects equipment from a colleague between two trucks. They take a photo of its condition, record the necessary information, and keep a timestamped record of the transfer.
5. Compare Before and After
Pre-departure evidence can be compared with defects identified upon return. This comparison can then appear in PDF reports to support evidence, billing, or dispute resolution.
Field Example :
A speaker is returned scratched. By comparing the pre-departure photos with the return photos, you can determine whether the damage already existed or occurred during the rental period.
Key Takeaways
The Defects & Evidence module centralizes incidents, photos, missing equipment, quantities, and field evidence. It helps secure equipment returns while reducing oversights, disputes, and billing errors.
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